Every business has high-value customers, service quality to whom is critical. Video engagement can be a premium service that builds loyalty amongst key customers who deserve closer, more personal attention.
If yours is a business across international borders, vEngage helps make your customer service borderless. Engage freely around the globe, bringing your business closer to the customers who matter most.
Research shows that face-to-face interaction allows for spontaneity, empathy, trust, and anticipation of needs: all of which positively influence cross-selling.
vEngage allows your customers to dynamically watermark the agent that they choose to interact with, making their experience more personal and engaging.
Achieve lower call times with vEngage's in-browser face-to-face video call feature. Help your agents resolve queries faster than over traditional customer service media.