vEngage features simple, hassle-free installation that gets it installed and running quickly.
Route video engagement to the agent best suited to the customer's needs, dynamically.
Never miss an opportunity with alerts when a customer unsuccessfully attempts to reach you.
vEngage helps your agent have the history of the relationship at the click of a button every time a customer calls.
Engage the customer with videos, surveys and live information of call queue and hold times.
Don't just record calls; use a powerful analytics suite to identify improvement areas in your customer service practice.
vEngage works for end-customers accessing your video engagement over low bandwidth connections.
All your customer has to do is click one link on the browser to access to video-based service. No additional installations required.
Today's customer demands service when accessing you across all his or her devices: be ready for the tablet, smartphone or any other device.
Give customers the choice of one-way or two-way video chat, voice or text based customer service.
Schedule an online demo of vEngage with us now. You’ll be surprised at how simple it can be.