Listen to more than the tone of voice, read facial expressions and body language cues to better understand your customer
Offer a premium service that builds loyalty amongst key customers who deserve closer, more personal attention
Face-to-face interaction allows for spontaneity, empathy, trust, and anticipation of needs: all of which positively influence cross-selling
vEngage is a video enabled live customer service solution that allows your customer service representative to interact with your clients over an in-browser video interface, giving a personalized, human touch to your customer service.
vEngage is more than just a video chat solution: it offers a rich portfolio of features including skill based queuing, dynamic bandwidth detection and much more.